Privacy Policy

Clevada (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used and disclosed by Clevada.

This Privacy Policy applies to our website and its associated subdomains (collectively, "Our Service"), along with our application, Clevada . By accessing or using our Service, you represent that you have read, understood and consent to the collection, storage, use and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and key terms

To explain as clearly as possible in this Privacy Policy, whenever these terms are mentioned, they are strictly defined as follows:

• Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, retain information about you such as your language preference or login information.
• Company: when this policy mentions "Company", "we", "us" or "our", it refers to Host Server SRL which is responsible for your information .according to this Privacy Policy.
• Country: where Clevada or the owners/founders of Clevada are located, in this case, Romania.
• Customer: means the company, organization or individual that registers to use the Clevada Service to manage relationships with consumers or users of the Services.
• Device: Any device connected to the Internet, such as a phone, tablet, computer or any other device that can be used to visit Clevada and use the Services.
• IP Address: Every device connected to the Internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device connects to the Internet.
• Personnel: refers to those individuals who are employed by Clevada or are under contract to perform a service on behalf of a party.
• Personal Data: any information that, directly, indirectly or in connection with other information — including a personal identification number — enables the identification or identifiability of a natural person. -Service: refers to the service provided by Clevada as described in the relevant terms (if available) and on this platform.
• Third party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may be of interest to you. -Website: the Clevada website, which can be accessed through this URL: clevada.ro.
• You: a person or entity that is registered with Clevada to use the Services.

What Information Do We Collect?

We collect information from you when you visit our website, register on our website, subscribe to our newsletter, respond to a survey or fill out a form.

• Name / Username
• Email address
• Gender, date of birth, location
• Password

How Do We Use the Information Collected?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us better respond to your individual needs)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us respond more effectively to your customer service requests and support needs)
• To process transactions
• To administer a contest, promotion, survey or other site feature
• To send periodic emails

When does Clevada use third-party end-user information?

Clevada will collect the End User Data necessary to provide the Clevada services to our customers.

End users may voluntarily provide us with the information they have made available on social networking sites. If you provide us with such information, we may collect publicly available information from the social networking sites that you have indicated. You can control how much of your information is made public by social networking sites by visiting those sites and changing your privacy settings.

When does Clevada use third-party customer information?

We receive some information from third parties when you contact us. For example, when you send us your email address to indicate interest in becoming a Clevada customer, we receive information from a third party that provides automated fraud detection services to Clevada. We also occasionally collect information that is made publicly available on social networking sites. You can control how much of your information is made public by social networking sites by visiting those sites and changing your privacy settings.

Do we share the information we collect with third parties?

We may share the information we collect, both personal and non-personal, with third parties, such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe will be of interest to you. - might be of interest. We may also share it with our affiliates and current and future business partners, and if we are involved in a merger, sale of assets or other business reorganization, we may also share or transfer your personal information and non-personal to our successors.

We may employ trusted third-party service providers to perform functions and provide services to us, such as server and website hosting and maintenance, database storage and management, email management, marketing storage, credit card processing, customer service and fulfillment of orders for products and services you may purchase through the Website. We are likely to share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and you.

We may share portions of our log file data, including IP addresses, for analytical purposes with third parties, such as web analytics partners, application developers, and advertising networks. If your IP address is shared, it may be used to estimate your general location and other technologies such as connection speed, whether you visited the website from a shared location, and the type of device used to visit the website web. They may aggregate information about our advertising and what you see on the website and then provide auditing, research and reporting for us and our advertisers.

We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we deem, in our sole discretion, necessary or appropriate to respond to claims, legal process (including subpoenas), to protect the rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.

Where and when is information collected from customers and end users?

Clevada will collect the personal information you submit to us. We may also receive personal information about you from third parties as described above.

How Do We Use Your Email Address?

By submitting your email address on this website, you agree to receive emails from us. You may unsubscribe from any of these email lists at any time by clicking on the opt-out link or unsubscribe option included in that email. We only send emails to people who have authorized us to contact them, either directly or through a third party. We don't send unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display personalized advertising to people who have opted in to receive communications from us. Email addresses submitted only through the order processing page will be used solely to send you information and updates regarding your account. If, however, you have provided us with the same email address through another method, we may use it to any of the purposes stated in this Policy. Note: If at any time you wish to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How Long Do We Keep Your Information?

We retain your information only for as long as we need to provide Clevada to you and fulfill the purposes described in this policy. This is also the case for anyone with whom we share your information and who performs services on our behalf. When we no longer need to use your information and it is no longer necessary to keep it to comply with our legal or regulatory obligations, we will remove it from our systems or depersonalize it so that we cannot identify you.

How Do We Protect Your Information?

We implement a variety of security measures to keep your personal information safe when you register or enter, submit or access your personal information. We offer the use of a secure server. All sensitive/credit information provided is transmitted via Secure Socket Layer (SSL) technology and then encrypted in the database of our payment gateway providers to be accessible only by those authorized with special access rights to such systems and are bound to keep information confidential. After a transaction, your private information (credit cards, social security numbers, financial data, etc.) is never kept on file. However, we cannot guarantee or ensure the absolute security of any information you transmit to Clevada or guarantee that your information on the Service cannot be accessed, disclosed, altered or destroyed through a breach of any physical security measures, technical or managerial.

Could my information be transferred to other countries?

Clevada is incorporated in Romania. Information collected through our website, through direct interactions with you, or from your use of our support services may be transferred from time to time to our offices or our staff, or third parties, located around the world and may be viewed and hosted anywhere in the world, including countries that may not have generally applicable laws governing the use and transfer of this data. To the fullest extent permitted by applicable law, by using any of the above, you voluntarily consent to the cross-border transfer and hosting of this information.

Is the information collected through the Clevada Service secure?

We take precautions to protect the security of your information. We have physical, electronic and managerial procedures to help protect, prevent unauthorized access, maintain data security and use your information correctly. However, neither people nor security systems are infallible, including encryption systems. In addition, people can intentionally commit crimes, make mistakes, or fail to comply with policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes a non-disclaimable duty to protect your personal information, you agree that willful misconduct will be the standard used to measure our compliance with that duty.

Can I update or correct my information?

The rights you have to request updates or corrections to information collected by Clevada depend on your relationship with Clevada. Staff may update or correct their information as detailed in our internal company employment policies.

Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You may contact us to (1) update or correct your personally identifiable information, (2) change your preferences regarding the communications and other information you receive from us, or (3) delete the personally identifiable information we maintain about you. your in our systems (subject to the following paragraph), canceling your account. These updates, corrections, changes and deletions will have no effect on other information we maintain, or information we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requiring a one-time password) to verify your identity before granting you access to your profile or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

You should be aware that it is not technologically possible for us to remove every record of information you have provided to us from our system. The need to back up our systems to protect information against accidental loss means that a copy of your information may exist in an indelible form that will be difficult or impossible for us to locate. Immediately after receiving your request, all personal information stored in the databases we actively use and other easily accessible media will be updated, corrected, amended or deleted, as appropriate, as soon as possible and to the extent reasonable and technically feasible.

If you are an end user and wish to update, delete or receive information we have about you, you may do so by contacting your organization.

Applicable law

This Privacy Policy is governed by the laws of Romania, without regard to its conflict of laws provisions. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy, except for those who may have rights to assert claims under Privacy Shield or the Swiss-US Framework .

The laws of Romania, excluding its conflict of laws rules, will govern this Agreement and your use of the Website. Use of the Website may also be subject to other local, state, national or international laws.

By using Clevada or contacting us directly, you agree to this Privacy Policy. If you do not agree to this Privacy Policy, you should not interact with our website or use our services. Your continued use of the Website, direct interaction with us, or following the posting of changes to this Privacy Policy that do not materially affect the use or disclosure of your personal information will mean that you accept those changes.

Your consent

We have updated our Privacy Policy to provide you with complete transparency regarding the information set when you visit our site and how it is used. By using our website, registering for an account or making a purchase, you consent to our Privacy Policy and agree to its terms.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites that are not operated or controlled by Clevada. We are not responsible for the content, accuracy or opinions expressed on such websites and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please note that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those linked to our platform, is subject to that website's own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Cookies

Clevada uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to improve the performance and functionality of our website, but they are not essential for its use. However, without these cookies, certain features such as videos may become unavailable or you may have to enter your login details each time you visit the website as we would not be able to remember that you previously connected. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access the functionality on our website correctly or at all. We never place personally identifiable information in Cookies.

Blocking and disabling cookies and similar technologies

Wherever you are, you can set your browser to block cookies and similar technologies, but doing so may block our essential cookies and prevent our website from working properly, and you may not be able to use all of its features and services fully. You should also be aware that you may lose some saved information (eg saved login details, site preferences) if you block cookies on your browser. Different browsers give you different controls. Disabling a cookie or category of cookies does not delete the cookie from your browser, you will need to do this yourself from your browser, you should visit your browser's help menu for more information.

Remarketing Services

We use remarketing services. What is Remarketing? In digital marketing, remarketing (or retargeting) is the practice of showing ads on the Internet to people who have already visited your site. It allows your business to appear to be "following" people on the Internet by showing ads on your site- the doors and platforms they use the most.

Children's Privacy

We do not target anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verifying parental consent, we take steps to remove that information from our servers.

Changes to our Privacy Policy

We may change the Service and our policies and may need to make changes to this Privacy Policy to accurately reflect the Service and our policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they become effective. Thereafter, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not wish to agree to this or any updated Privacy Policy, you may delete your account.

Third Party Services

We may display, include or make available third party content (including data, information, applications and other products and services) or provide links to third party websites or services ("Third Party Services"). You acknowledge and agree that Clevada shall not be responsible for any Third Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Clevada does not and will not have any liability or responsibility to you or any other person or entity for any Third Party Service. Third Party Services and links to them are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to the terms and conditions of those third parties.

Pixelul Facebook

The Facebook pixel is an analytics tool that allows you to measure the effectiveness of your advertising by understanding the actions people take on your site. You can use the pixel to: Make sure your ads are being shown to the right people. The Facebook pixel may collect information from your device when you use the service. The Facebook pixel collects information that is held in accordance with its Privacy Policy.

Tracking Technologies

Cookies

We use Cookies to improve the performance and functionality of our website, but they are not essential for its use. However, without these cookies, certain features such as videos may become unavailable or you may have to enter your login details each time you visit the website as we would not be able to remember that you previously connected.

Local storage

Local storage, sometimes known as DOM storage, provides web applications with methods and protocols for storing data on the client side. Web storage supports persistent data storage, similar to cookies, but with much increased capacity and no information stored in the HTTP request header.

Session

Clevada uses "Sessions" to identify the areas of our website that you have visited. A Session is a small piece of data stored on your computer or mobile device by your web browser.

Information about the General Data Protection Regulation (GDPR)

We may collect and use information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we will explain exactly how and why this data is collected and how we protect this data so that be replicated or misused.

What is personal data?

Any data that relates to an identifiable or identified person. The GDPR covers a wide range of information that could be used alone or in combination with other information to identify an individual. Personal data extends beyond a person's name or email address. Examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical addresses, sexual orientation and ethnicity.

The Data Protection Principles include requirements such as:

• The personal data collected must be processed in a fair, lawful and transparent way and should only be used in a way that a person would reasonably expect.
• Personal data should only be collected to fulfill a specific purpose and should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
• Personal data should be kept no longer than is necessary to fulfill its purpose.
• Persons covered by the GDPR have the right to access their own personal data. They can also request a copy of their data and to have their data updated, deleted, restricted or moved to another organisation.

Why is GDPR important?

The GDPR adds some new requirements on how companies should protect the personal data of individuals that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing higher fines for violations. Beyond these facts, it is simply the right thing to do. At Clevada we strongly believe that the privacy of your data is very important and we already have strong security and privacy practices that exceed the requirements of this new regulation.

Individual rights of data subjects - Access, Portability and Deletion of Data

We are committed to helping our customers comply with data subject rights requirements under the GDPR. Clevada processes or stores all personal data in fully vetted and DPA compliant providers. We keep all conversations and personal data for up to 6 years, unless your account is deleted. In this case, we delete all data in accordance with our Terms of Service and Privacy Policy, but we will not keep it for more than 60 days.

We are aware that if you work with customers in the EU, you need to be able to give them the ability to access, update, retrieve and delete their personal data. We help you! We've been self-service since the beginning and have always given you access to your data and your customers' data. Our customer support team is here to answer any questions you might have about working with the API the

California residents

The California Consumer Privacy Act (CCPA) requires us to disclose the categories of personal information we collect and how we use it, the categories of sources from which we collect personal information and the third parties we share it with, which we have explained above.

We are also required to communicate information about the rights that California residents have under California law. You can exercise the following rights:

• The right to know and access. You may submit a verifiable request for information regarding: (1) the categories of personal information we collect, use or share; (2) the purposes for which the categories of personal information are collected or used by us; (3) the categories of sources from which we collect personal information; and (4) the specific pieces of personal information we have collected about you.
• The right to equal services. We will not discriminate against you if you exercise your privacy rights.
• The right to erasure. You can submit a verifiable request to close your account and we will delete the personal information we have collected about you.
• Request that a business that sells a consumer's personal data not sell the consumer's personal data.

If you make a request, we have one month to respond. If you wish to exercise any of these rights, please contact us. We do not sell our users' personal information. For more information about these rights, please contact us.

Contact us

Feel free to contact us if you have any questions.

- By Email: contact@clevada.com